RETURNS, REFUNDS AND CGA POLICY

Your Rights Under the CGA

The Consumer Guarantees Act (CGA) protects you when you buy products for personal use. If a product we sell is faulty, significantly different from the description, you have the right to a refund, replacement, or repair. We will meet all our obligations under the CGA.

Faulty or Damaged Goods

If your order is damaged in transit or a product is faulty: Please stop using the product and contact us immediately (within 2 days) at photography@ashwalker.co.nz with your order number and a photo of the issue. We will arrange for the return of the faulty item at our expense. Once we have assessed the item, we will offer a replacement, a repair, or a full refund, as required by the CGA.

Change of Mind Returns

Please choose carefully as we do not offer refunds or exchanges for a change of mind.

Incorrect Product Sent

If we mistakenly send you the wrong item, please notify us within 2 business days. We will arrange for the incorrect item to be collected at our cost and promptly send out the correct product.

Refund Processing

Approved refunds will be processed to your original payment method within 3 business days.